How Cosmic SMS Protects Your Data and Complies with UK GDPR
GDPR & Privacy - How Cosmic SMS Protects Your Data
: 29th June 2025
Our commitment to data protection
Cosmic SMS is fully compliant with the UK GDPR, the Data Protection Act 2018, and other applicable privacy laws. We are committed to protecting your personal information, being transparent about how we use it, and giving you control over your data.
What GDPR means for you
The General Data Protection Regulation (GDPR) sets clear rules for collecting, processing, storing, and sharing personal data for individuals in the UK and EU. It ensures that businesses like ours are accountable for how customer information is handled.
Information we collect
We only collect the personal data you provide to us — for example when you register, top up credits, update account details, or contact support. This may include your name, email address, phone number, company details, and payment confirmation data. We do not collect unnecessary information.
How we use your data
Your personal information is used solely for the purposes of providing our services — including processing orders, sending service notifications, managing your account, fulfilling legal requirements, and offering relevant service updates. We never sell your data.
SMS message data
We store SMS message data for the minimum time necessary to deliver the message and meet our legal obligations. Message content is securely deleted after the retention period set out in our Privacy Policy.
Data sharing
We share only the data needed to deliver your messages — for example with mobile network operators and secure hosting providers. In rare cases, we may share data if required by law, such as for fraud prevention or assisting with a criminal investigation. We do not share your information with third-party marketers.
Payment security
Cosmic SMS does not store your payment card details. All transactions are processed securely by our payment service providers using bank-level encryption and PCI-DSS compliant systems.
Your rights
You have the right to access, correct, delete, or restrict the processing of your personal data. You can also request a copy of the information we hold about you and withdraw consent for marketing communications at any time.
How to contact us
If you have any questions about how we handle your data, or wish to exercise your rights under GDPR, please contact us. You can also read our full Privacy Policy for complete details.
